NEW WAY OF WORKING

Better service in the Voorkempen Police District due to digitization

Four years ago, the Voorkempen Police District's central precinct relocated to a former mill on the Dessel-Turnhout-Schoten Canal. At the same time, that opened up all kinds of avenues to optimize the whole IT environment as well.

Better service

“We make significant gains in efficiency by working digitally,” says Chief of Police Geert Smet. “Digital applications facilitate faster availability of information, greater transparency, a lower margin of error – and, therefore, better service on behalf of citizens.”

Secure access to all police apps

The mobile devices – obviously equipped with the essential security – provide field inspectors with access to all the required information and Focus platform applications. “This platform was tailor-made for the integrated police,” says IT Project Manager, Britt Denis. “A custom app allows the inspector to view, share, or supplement specific information. Among others, that includes monitoring incidents in the field, residence verification applications, consulting the Belgian National Register, checking license plates, etc.” “That way the inspector is not forced to log in separately for each application.” The Voorkempen Police District was one of the pilot districts to commission the app. Meanwhile, the rollout for all police districts is in full swing.

"DIGITAL APPLICATIONS FACILITATE FASTER AVAILABILITY OF INFORMATION, GREATER TRANSPARENCY AND A LOWER MARGIN OF ERROR."

GEERT SMET

Voorkempen Police District Chief of Police


Directly accessible

What is more, Voorkempen Police District opted to enhance employee accessibility. “The rule now is that everyone has their own phone number,” said Geert Smet. “Landlines and cell phone numbers are integrated in our communication platform via Fixed Mobile Unification. At the start of the workday, the employee logs on via an app, making them directly accessible.” If the employee is not logged in, at night, on the weekend, or outside of business hours, for instance, then the call is automatically forwarded to another department employee or the reception desk.

The Voorkempen Police District encompasses the Brecht, Malle, Schilde, and Zoersel municipalities, for a total of 86,000 inhabitants. The corps has 182 employees. Four years ago, the Voorkempen Police District's central precinct relocated to a former mill on the Dessel-Turnhout-Schoten Canal. At the same time, that opened up all kinds of avenues to optimize the whole IT environment as well.

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